If you run into any issues or need help, we offer several support channels:
XThinkTank is the platform name and product brand. The official website is https://xthinktank.com, and the mobile app is named XThinkTank.
The operator of this service, the contracting party, and the personal information handler is: Hooman Biotechnology (Beijing) Co., Ltd. (华曼生物科技（北京）有限公司).
Send a detailed description of your issue to:
ai@xthinktank.comTypically acknowledged within business days.
For technical issues and bug reports:
ai.ts@xthinktank.comDedicated technical team support.
If your payment succeeded but credits were not added, or you have an abnormal order status, duplicate charge, invoice, or top-up record issue, email:
ai@xthinktank.comPlease include your order number, payment channel, payment time, account email, and a screenshot of the payment receipt.
For accidental payments by minors, suspected unauthorized charges, duplicate payments, service-failure refunds, or payment disputes, please contact:
ai@xthinktank.comWe will verify and handle these in accordance with the Terms of Service, Privacy Policy, third-party payment channel rules, and applicable law.
If you encounter sign-in, billing display, feature, app-store review, or channel-compliance issues in the mobile app, please contact:
ai@xthinktank.comFor general issue handling on iPhone, iPad, and Android devices.
To handle personal information, account deletion, content complaints, or compliance matters, email:
ai@xthinktank.comWe will first confirm your request, then handle it in accordance with the Privacy Policy and Terms of Service.