Help Center

📋 Contents

Product Overview

Welcome to XThinkTank

XThinkTank is a deep-research platform built on multi-agent technology, designed to provide professional-grade AI research and analysis. We integrate several advanced AI models and support complex multi-round conversations, in-depth analysis, and intelligent research.

Getting Started

Start your AI research journey in three steps:

1

Create an Account

Register and verify your email, and set a secure password. We recommend enabling two-factor authentication to strengthen account security.

2

Choose an AI Agent

Choose the AI assistant that fits your needs: DeepResearch 2.0 for complex, in-depth research, and Shanwen 3.0 for quick everyday analysis and organization.

3

Start a Conversation

Enter your question or research topic in the chat box, choose an appropriate research depth, and begin your intelligent research experience.

AI Agents

XThinkTank is equipped with several specialized AI agents, each with unique capabilities and use cases:

DeepResearch 2.0

The most powerful deep-research engine, supporting complex analysis and multi-round reasoning.

Use cases: Academic research, market analysis, technology assessment

Shanwen 3.0

A next-generation analysis engine with a hybrid architecture combining workflows and agents.

Use cases: Complex business analysis, multi-step research tasks

Conversation Management

Efficient conversation-management features help you organize and review your AI interaction history:

Conversation Features

  • Auto-save: Conversations are automatically saved to the cloud and are not lost under normal conditions
  • Search: Quickly find past conversation content
  • Export: Export to PDF documents (more formats coming later)
  • Recycle bin: Accidentally deleted conversations can be restored from the recycle bin

Conversation Actions

Delete & Restore

Deleted conversations go to the recycle bin, from which you can restore them at any time or delete them permanently

Account Security

We use multiple layers of security to protect your account and data:

Two-Factor Authentication (2FA)

We strongly recommend enabling 2FA to strengthen account security. Three methods are currently supported: email verification code, SMS verification code, and authenticator app (TOTP). Only one method can be enabled per account at a time; to switch, first disable the current method and then enable the new one.

Email code
SMS code
Authenticator app (TOTP)

When using TOTP, you can scan the QR code or manually enter the key with any app that supports standard time-based one-time codes, such as Tencent Authenticator, Microsoft Authenticator, Google Authenticator, or 1Password. After TOTP is enabled, save your backup codes immediately; each backup code can be used only once.

Security Recommendations

  • Strong password: Use a password of at least 8 characters including letters, numbers, and special characters
  • Update regularly: We recommend changing your password every 90 days
  • Secure login: Avoid logging in on public networks or devices
  • Backup verification: After enabling TOTP, save your backup codes offline; before switching phones, confirm that a new verification method works

Credits & Payment

Credits are metered and charged in real time by actual usage for digital service capabilities on the platform, such as AI research, model calls, and search calls; starting a task requires meeting the minimum available balance published by the platform. A top-up entry is currently available on the web; mobile purchase capabilities are handled respectively under the rules of the App Store, Google Play, or other distribution channels.

Web Top-up

  • Open “Credit Management” or “Top-up Center” in the account menu to view available packages.
  • The base conversion is CNY 1 = 1,000 base credits; bonus credits are subject to the page and order.
  • WeChat Pay is currently the primary supported channel; the availability of other channels is subject to the payment page.
  • After successful payment, the system credits your account via order query and payment callback.

Mobile Purchase Boundaries

  • iOS and Google Play releases do not use in-app buttons to steer users to external payments.
  • If iOS credit purchases are enabled in the future, they will be credited after verification through compliant methods such as Apple IAP.
  • Non-Play Android channels may be assessed separately but will not be mixed with the Google Play version.
  • Displaying balances and transactions on mobile does not mean that channel has enabled top-up or subscriptions.

Refunds & Abnormal Orders

If your payment succeeded but credits were not added, or you experience duplicate charges, accidental payment by a minor, or a compromised account, keep your order number, payment receipt, and account email, and submit a request via the contact-support page. Credits corresponding to already-consumed model, search, and generation services are generally non-refundable, except as otherwise provided by laws and regulations or caused by a platform malfunction.

Mobile Usage

XThinkTank offers a complete mobile experience so you can conduct AI research anytime, anywhere:

Mobile Features

  • Responsive design: Adapts to phone and tablet screens
  • Touch-optimized: An interface optimized for touch interaction
  • Dark mode: Supports manually switching between dark and light themes

Mobile Tips

  • Sidebar: Tap the menu button in the top-left corner to access the conversation list
  • Quick input: Long-press the input box to quickly paste content
  • Browser features: You can use your browser’s voice input and share features
  • Gestures: Supports common touch gestures such as swiping and zooming

FAQ

Q: What if AI responses are slow?

A: Response speed depends on the selected research depth and the current system load. Choose a depth that fits your needs — a lower depth for urgent questions and a higher depth for complex analysis.

Q: How do I export a conversation?

A: On the conversation page, tap the settings button in the top-right corner and select “Export conversation.” PDF export is currently supported, and the exported file includes the full conversation content and timestamps.

Q: What if I forget my password?

A: On the login page, tap “Forgot password,” obtain a 6-digit code via your registered email or phone number, and reset your password. If you cannot access your original verification method, contact the support team for manual assistance.

Q: What if I lose my 2FA device?

A: If you use TOTP, log in with your saved backup codes first; if you cannot access your email, phone number, or authenticator app, contact the support team with your account email, recent login devices, necessary identity-verification information, and screenshots, and we will assist after verification.

Q: Can I top up credits within the app when my balance is low?

A: It depends on the distribution channel. iOS and Google Play versions do not provide external-payment routing that bypasses app-store rules. The web top-up entry is subject to the capabilities actually enabled on xthinktank.com.

Advanced Features (Coming Soon)

XThinkTank offers several advanced features to boost your research efficiency:

Batch Export

Select multiple conversations for batch export, merging into a single document or exporting separately

Collaborative Sharing

Share research results with team members, with read-only or collaborative-edit permissions

Full-Text Search

Search keywords across all past conversations to quickly find relevant information

API Integration

Developers can integrate XThinkTank into their own applications via the API